Get a better customer experience with Liferay Digital Experience Platform

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Liferay Digital Experience Overview

Liferay Portal is an open source enterprise portal that provides a collaborative workspace and is primarily used to enable corporate intranets and extranets. In addition, it comes with a robust web application platform that uses website and portal development features. The enterprise portal collectively builds a collaborative platform for web construction and enables corporate social and collaborative integration. Liferay Digital Experience Platform is designed for users to deliver consistent CX across the web and connected devices.

Helps identify the needs of the digital customer experience.

If we talk about digital business, we will find it more personalized and unified on various devices. It has become essential to interact with people at multiple stages throughout the life cycle. You can streamline the process by identifying customer requirements and improving the digital experience through digital transformation with the help of Liferay DXP.

Improve marketing accuracy and customer engagement.

Individual platforms make it possible to track customer behavior at each digital touchpoint. You will find companies that will help you access more channels of customer data and allow you to extract new insights. Customer data can aggregate points that offer individual personalities, transactional data, and other browsing times and social engagement.

Use integration and flexible architecture to keep up with trends

Liferay’s digital platform enhances the customer experience and achieves the right level of integration and flexibility to be more profitable. Over time, you’ll get the technology and strategy right and prepare for the next change. In today’s digital experience platform, experiment digitally to integrate with the external product and mitigate the risk of investing in a significant investment to act on the digital trend.

Customer experience vs. DigitalCX

Customer experience

  • CX is one aspect of digital transformation.

  • The CX covers anything from the traditional customer service channel to the new digital interface.

  • With increasing customer retention rate by 5 percent, increase profits from 30% to 90%.

digital-cx

  • DCX refers to the customer experience with an organization on a digital platform.

  • While DCX mainly focuses on the latter, which includes both front-end services and back-office process optimization.

  • The company with the highest digital capabilities will convert sales three times more than the companies with low levels.

Liferay Consulting Capabilities

You can use Liferay Digital Experience to offer your customer a better and more useful feature. Hire Liferay experts to define the scope of work that connects employees and departments to collaborate. Your Liferay consultant will dive deep into your system and optimize the process for the best results. Enter to know more:

Portal Migration

Create a personalized online experience that works across all connected web and mobile devices using Liferay portal development. Hire a Liferay Digital platform expert to develop modern, reliable web portals that connect workplaces and empower employees to enhance digital transformation.

· Portal development

Create a personalized online experience that works across all connected web and mobile devices using Liferay portal development. Hire a Liferay Digital platform expert to develop modern, reliable web portals that connect workplaces and empower employees to enhance digital transformation.

· Portal Optimization

The workspace should offer a strong preference that is open to our suggestions and create a command line with Liferay IDE. A substantial increase in the customer experience process can be achieved to optimize the needs of customers. But make sure that such customization can be fulfilled in a variety of ways, from a complex configured workflow to full modularization business services.

portal update

You can update everything with Liferay update in one go. The update tool is most easily run from files or within the command line interface. Before running an upgraded portal, the user must configure the core upgrade and then the non-core module upgrades. Later, you can update again before restoring data from a backup.

Liferay DXP comes with several technology enhancements to empower IT leaders to bring a new level of productivity to businesses. Some of Liferay’s best solutions include:

Mobile experiences:

If you are looking for a better platform that uses mobile strategy then Liferay Digital Experience platform works well for you. You can build a native app while building a long-term mobile business platform.

Integrated intranets:

Create integrated intranet software that uses the digital workspace to connect with people and systems. The system uses a modern interface that is primarily focused on increasing productivity.

Custom portals: Liferay Digital Experience software comes with a modern interface that provides seamless integration to build a custom portal. Connect with multiple companies for more consistent experiences.

Intuitive Websites:

Serve exceptional CX with Liferay DXP by delivering personalized content experiences and meeting the specific needs of your business.

Are you the one looking to offer a personalized customer experience for customers and employees?

Connect with our experts for the best consulting services from Liferay.

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