Business Process Improvement – The Implementation Plan
After you change a business process, how do you introduce it into your organization? Who needs to know about the change? What do they need to know? How do you communicate the change to the appropriate parties and train affected employees?
Before beginning your BPI work, you should develop a project plan that includes an implementation phase. This section of the project plan focuses on the changes what needs to happen for the new process to work; tea evidence necessary to make sure it works; tea communication strategy that describes who needs to know what, when; and the training plan that identifies how to train affected employees.
The project plan implementation phase may include subphases called “tracks.” For example, the implementation phase may have these four tracks:
- change management track: This track includes the creation of a impact analysis to ensure you include the right colleagues when making the appropriate changes to the business process. As you work to improve a process, you identify the changes that need to occur in the organization to achieve the degree of improvement you expect. Tea impact analysis it is a tool used to capture the changes that need to occur to ensure success.
- test track: The steps in this trace confirm that the process and tools work as expected.
- Communication channel: This clue identifies the audience that you should notify of the change (the WHO), and the following information for each defined audience: that they need to know, when they need to know, as will communicate (the preferred communication vehicle of the audience), and when they need to know about the change.
- training track: This track is similar to the communication track, but focuses on training requirements: WHO training needs, that require training in where you will carry out the training, when will conduct the training, and what method will use to deliver the training.
Implementing the business process is the nineth step to improve the effectiveness, efficiency and adaptability of your business.
Copyright 2010 Susan Page